Service and repair information
Efficient service and repair information is a double win in the business landscape. When mechanics and service technicians get immediate access to the information they need, the servicing process gets faster. It increases uptime and frees up time for more repairs.
What?
Our complete range of digital service information solutions include guided troubleshooting, repair methods with standard labour times, interactive wiring diagrams, and service bulletins. We also integrate service and parts information to simplify spare parts ordering.
Our assessments in the early product development phases help development teams improve the serviceability of the end product, minimising the need for repairs and complex service procedures.
Why?
Improving and digitalising the information for your most frequent or time-consuming warranty services will save you both time and money as service and repairs can be sped up dramatically by optimising the procedures.
Better and digital information means technicians and mechanics can spend less time searching and more time repairing, and also repair more efficiently. It leads to faster, more efficient service, increased uptime, and higher customer satisfaction.
How?
We bring decades of experience from a wide range of industries, creating information solutions for cars, trucks, demolition robots, mining machines, agricultural machines, trains and manufacturing equipment.
All organisations are unique so we create bespoke solutions. Whether your goal is to make operations more efficient, reduce downtime or optimise performance, we combine our in-depth knowledge with industry-leading tools and techniques to make a tangible difference.
Some of our service information solutions
Service and repair instructions
Using 3D CAD models we produce detailed step-by-step instructions with both illustrations and short, concise text for each step. The illustrations are clearly marked with pre-defined colours to visualise what is in focus for the specific step. Our approach to instruction development is highly efficient, giving you safe and quality-assured instructions for both products and technicians.
To ensure the right warranty claim and simplify customer price, standard labour times can be added to each step. These labour times are developed digitally (synthetic labour times) in Aleido’s component content management system (CCMS), but can be added to your current content management system as well.
Illustrations, 3D design and animations
With the help of illustrations, 3D images, and animations, you gain an efficient toolkit to explain and communicate the functionality and features of complex technologies. Rather than relying on text-heavy content, graphics offer a clear overview, and interactive images effectively guide users through specific information. Visual content is an easy way to consume information that aligns with the preferences of today’s users.
Visual content keeps translation costs to a minimum and multiple deliverables can be derived from the same 3D model.
At Aleido, we have the visual communication skills to develop graphics suited for various information deliverables. We also have great experience and expertise in distributing these visuals digitally, in mobile devices, web portals, augmented reality, and virtual reality.
Predictive maintenance
Predictive maintenance allows for timely and targeted maintenance interventions. By addressing maintenance needs based on actual product or equipment conditions, you can avoid unnecessary preventive maintenance tasks. You also reduce costs associated with reactive maintenance, such as emergency repairs and equipment replacement. A prerequisite for quick action is that the right information is available. We have the experience and the digital solutions to distribute the right information directly to the technician or the operator on how to do the specific maintenance or repair. This safeguards product uptime and improves operational efficiency.
Take the next step…
How can we help your service technicians? Reach out to discuss your needs, using our contact details below. If you want to talk to our customers first-hand and hear about the benefits of our work, we look forward to connecting you.
Interested in our services?
Jonas Nilsson
Business Development Manager Automotive
+46 (0)739 403 852
- at https://form.apsis.one/YzLtmHsAI6ZS
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