Functional outsourcing

Finding the right skills is hard. Meeting fluctuating demand is even harder. And managing product information across teams, systems and markets? That's a full-time function.

Get the best skills without hiring

Functional outsourcing - or Aleido Managed Service as we call it - means outsourcing an entire business fuction, such as product information, to a specialist partner who takes full responsibility. With our service, we take full responsibility for your product information: from structure and quality to delivery and continuous improvements. We bring the right expertise, adapt to your needs, work consistently across the value chain and free up your internal resources.

As a partner, you get access to our specialist knowledge in digitalisation and aftermarket information, we make sure you comply with new requirements and benefit from new technologies - without burdening your own organisation.

Lead times cut in half

Scaling up information production doesn't have to scale up stress. We take responsibility - so your teams can deliver faster with less friction.

20% lower overall cost

With a dedicated partner, your fixed costs are replaced with flexible capacity - so you can grow without increasing overhead cost.

Delivery on time - always

When the stakes are high, predictability becomes crucial. We provide the structure, process and follow-up that internal teams rarely have time for.

Why companies entrust us with their product information:

To drive innovation and continuous improvements, which is challenging when product information is not your core competence.
To minimise the risks associated with the transformation to digital product information.
To reduce the overall costs and instead have a variable cost that is based on actual needs.
To avoid expenses related to staff turnover and absences.
To get access to the new competencies that are needed for digital product information which are difficult to find and hard to sustain over time unless there is a critical mass.
To harmonise product information across different business units, which many companies fail to do on their own.

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We chose Aleido based on their ability to create and produce content that adds value to AGCO, Dealers and Customers by providing high quality, standardized publications.
Bill Fitzgibbons, Vice President Global Dealer Technical Support

Case studies

Trusted to handle AGCO’s aftermarket information

Since 2019 we have a partnership with leading agricultural equipment manufacturer AGCO, taking responsibility for developing and producing AGCO’s aftermarket information. We develop operator’s manuals, installation instructions and service & repair instructions.

AGCO is a global leader in the design, manufacture and distribution of agricultural equipment. They offer a comprehensive range of machines and equipment with brands such as Challenger, Fendt, GSI, Massey Ferguson and Valtra.

Through our partnership, we improve the user experience for both their machine dealers and customers. We standardize the aftermarket information and make it user-friendly, so this advanced agricultural equipment is easier to use and maintain. The right information at the right time is crucial for operators to understand how a product works or how it can be maintained and repaired effectively.

Driving the digitalisation journey with global automotive manufacturer

We have been a partner to a multinational automotive manufacturer since 1999. The company has outsourced the development and production of digital user information, for all their models globally, to us. Our work contains a broad palette of products, deliverables and services, such as user manuals (onboard and in apps), quick guides, service & warranty information, animated quick guides, software information and UX expertise. We produce and deliver the user information quickly and efficient through our multisite setup, involving information experts in Sweden, UK, China and Hungary.

We have been driving the digitalisation journey in close cooperation with our customer’s User Information team and taken initiative on several innovative concepts and solutions. Some of them, that were groundbreaking at the time, are: interactive user information, topic-based authoring, mobile applications, augmented reality, animations and voice-directed search. Our combined efforts have positioned the automotive manufacturer at the forefront of User Information.

Bringing you cost-effective quality content

We have taken full responsibility for our customers' product information operations for over 20 years. Our customers vary from large enterprises with global operations to small organisations operating nationally. Through our partnership, their product information is managed in a cost-effective way and brings value to their users and customers. Since our customers span different industries, we can also make use of best practice from one industry to another. Our extensive structural capital ensures cost efficiency, quality, and flexibility in our deliveries. We also collaborate both locally and globally within Aleido to bring you the best outcome.

Take the next step…

Need help with your product information? Reach out to discuss your needs, using our contact details below. If you want to talk to our customers first-hand and hear about the benefits of our work, we look forward to connecting you.