Get the information you need right away
Less time searching for the right information makes each user more satisfied and efficient. Looking at a whole fleet of service technicians, the total time saving is astonishing. With today’s complex products, frequent updates and high expectations on user-friendliness, printed user manuals are no longer fit for purpose. Even if the manual is available on a website, you can’t search for information in a satisfactory way, let alone get an answer presented in a useful manner. Instead, you need digital information that can be filtered.
Aleido’s Content Delivery Platform (CDP) filters all your information to present the piece you actually need. It can manage all types of information, text, images, animations, video and sound. It presents it in the channels of your choice, whether a smartphone app, a web portal or a product interface. Plus it adapts the content to the user, with regard to authorisation level, work environment and which configuration the product has. With our CDP you also get feedback from your users, to understand what information they lack or use the most. This gives you clear indications on how to improve customer satisfaction.
Our CDP brings these benefits, as a direct or indirect result:
- Less time searching for the right information
- Less need for support
- Faster and more cost-effective problem-solving
- Less wear and tear and fewer unplanned stops
- Safer operations and service
- Increased sales of spare parts
- Better user experience
- Better understanding of the user's needs and behaviours
- Fewer information channels to keep track of as both legacy and new content can be presented in the same channels.