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Content Delivery Platform

If you want to know how to change the hydraulic filter, only that part of the manual is interesting. Our digital Content Delivery Platform selects and presents the information you need right now, so you won't have to go through everything that isn't helping you.

  • Less time searching for the right information
  • Less need for support
  • Faster and more cost-effective problem-solving


Get the information you need right away with our digital content delivery platform

Finding the right information faster makes each user more satisfied and efficient. Looking at a whole fleet of service technicians, the total time saving is astonishing. With today’s complex, frequently updated products and high expectations on user-friendliness, printed or static online manuals (like PDF:S) no longer suffice. Users need searchable, filterable digital content that delivers clear and relevant answers.

Aleido’s Content Delivery Platform (CDP) filters and delivers exactly the content users need - text, images, video, or sound - via apps, portals, or product interfaces. It adapts to each user’s role, environment, and product configuration, and collects feedback to help you improve the content for even higher customer satisfaction.

More benefits with our CDP

  • Less wear and tear and fewer unplanned stops
  • Safer operations and service
  • Increased sales of spare parts
  • Better user experience
  • Better understanding of the user's needs and behaviours
  • Legacy and new content presented in the same channels

London taxi drivers need information about their cabs’ features, and service technicians need to be able to service the vehicles efficiently. As an exclusive partner to the wholly-owned Geely subsidiary London Electric Vehicle Company (LEVC), we have provided product information to maximise the use and user experience of the world’s most advanced electric taxi, the TX eCity.

Our CDP presents aftermarket information from a Content Management System (CMS) in three digital interfaces:

  • A web-based service portal used by LEVC dealers
  • A customised mobile app for the drivers
  • An on-board driver’s catalogue, accessed via the TX’s built-in infotainment system

The web-based service portal includes service repair information, system design and functions, an online parts catalogue, a service record module and a learning module.

The customised mobile app includes the LEVC driver’s handbook, with everything the driver needs to know about how to operate the vehicle. It also includes a learning module with a structured guide to the main functionality and controls of the vehicle. Notifications are sent to the app when updates are available.

The on-board driver’s catalogue uses the same data as the mobile app, with a single source to maintain within the CMS but with multiple outputs. The same source is also used to produce a printed manual and an online PDF if so required.

Watch the video here

The technical documentation customised for the TX electric taxi has far surpassed our dealers’ expectations. Aleido has given us a very rounded and comprehensive solution for our new and future vehicle lines

- Paul Squance, Commercial & Technical Engineering Manager at LEVC

Get started with the most trustworthy content delivery platform

Our expert-built, digital content delivery platform (CDP) is used by hundreds of thousands worldwide. It's modular, flexible, and designed to fit your requirements and conditions. We support you throughtout the entire content development process and adapt to your existing production tools. You can have the user interface tailored and if the output channels you want don’t exist yet, we help you develop them.

The CDP is sold as a Software-as-a-Service (SaaS). Thanks to our business model, all customers benefit from the reminements and functions we add as new needs arise among our growing customer base.

Regardless of what content management system you use, our Content Delivery Platform can deliver your information to the channels of your choice.

Scalable implementation

The implementation is scalable in multiple dimensions, so if you want to start small, there are many ways to do so:

  • Implement the content delivery platform for one specific product or user group to start with.
  • Add functions as the needs arise. We offer several valuable functions from the first installation.
  • Start with one output channel, such as a web portal, and add more over time, like a smartphone app, or integrate it in your product interface.

What's the difference between a CCMS and a CDP?

Want to understand the relationship - and differences - between a Component Content Management System (CCMS) and a Content Delivery Platform (CDP)?

Click here.

More about our CDP

Our CDP gives users access to updated information even if they are not connected to the internet. It automatically synchronises the information when the user is online to make sure the latest data is always available.

The information that a user is looking for reveals what is important to that person right now. It makes it possible for you to tailor offerings that your customers are interested in. Those looking for how to change winter tyres can benefit from an offer from a tyre storage service provider. Those looking for a function that their products currently lack can be referred to an accessory that enables the function, which is both cheaper and easier than buying a new product.

To maintain and get the most value from a product, the information about it needs to reflect what it consists of today, in terms of accessories, redesigned components and software updates – not what it consisted of when it was purchased. When products change over time, you can no longer rely on PDF files, printed manuals and predefined web pages that were correct when the product left the production line. Our CDP extracts and combines modules of information to reflect a unique product, so the information stays relevant no matter how old or updated it is. All while keeping down the cost of maintaining the product information.

To get the full value of a CDP, information needs to be adapted and structured for digital distribution. Migrating the existing information to a new structure and often to a new system can seem daunting. We have developed a migration model, based on our extensive experience from various migration projects. We typically begin with a brief analysis where we create a detailed roadmap for the way forward. It clarifies what content to migrate automatically through scripts and what to migrate manually, to make sure the outcome has a high quality while the migration itself stays cost-efficient. The model also gives a clear understanding of the cost of the migration.

Take the next step…

Which effects of our CDP would make the greatest impact on your business? Reach out to discuss your needs, using our contact details below. If you want to talk to our customers first-hand and hear about the effects of our work, we look forward to connecting you.

Contact

Interested in our services?

Fredrik Sandberg Larsson

Digital development

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