Go to Aleido homepage

Learn about what it’s like to work at Aleido and explore job openings.

Choose your market

You are currently at: International (English)

Text about search

Portals and apps

With digitalised product information, your users quickly get the guidance they need. They can find the right information faster – and make use of it with ease.

Faster and better support for each user

With digitalised information in a web portal or app, your end-users, operators and service technicians will get the information they need with ease. They no longer have to spend time scrolling through long PDF documents or turning pages in search for useful information. By breaking free from the traditional book structure, information can be presented to fit each user and the activity at hand.

Metadata lets you filter content and automatically combine pieces of information to match products that have been modified over the years. You can search for information by typing, navigating menus or clicking on product details – or even get notifications on what to do. Not only will your users find what they need faster, thanks to the digital format, the information itself can be more user-friendly too, with clear step-by-step instructions or easy-to-follow animations.

Digitalised information brings significant business benefits to your aftermarket:

  • Less time searching for information
  • Less need for support
  • Faster and more cost-effective service and problem-solving
  • Fewer unplanned stops through proper product use and maintenance
  • Increased sales of spare parts
  • Less printing, which lowers cost and reduces climate impact

The investment we made is repaid year after year as the translations become cheaper and cheaper. The savings in time and money are enormous.

Christer Lindgren, R&D Manager, Automation, ESAB AB

Case studies

ESAB’s equipment and consumables for welding and cutting are sold throughout Europe. Since it is a requirement within the EU to provide users with manuals in the language of their country, ESAB’s printed manuals contained all European languages and could be up to 1,000 pages long. Each user would find most content superfluous.

If the manuals were updated, they needed to be reprinted and unused earlier versions discarded. When ESAB decided to digitalise their documentation, they trusted Aleido’s documentation and digitalisation expertise.

A step in the process was to interpret the requirements for CE compliance of the manuals to determine which information must be printed and which could be available digitally. Now, only a translated safety manual of just a few pages and an illustrated quick-start guide with no need for translation are sent with the products. The rest of the user manuals have been digitalised and supplemented with metadata, making them searchable. To make things even easier for the users, a QR code in the quick-start guide leads directly to the online manual library where users can download user manuals in their preferred language.

Digitalising the comprehensive user manuals brings big savings in printing costs, warehousing and distribution. Fewer printed manuals also put less strain on the environment. By reusing content and existing translations, the digitalisation also made it possible to lower the translation costs.

Read the full case study here

Elon is one of the leading kitchen appliance retailers in Sweden with around 286 stores across the country. Improving the user manuals is part of the strategy for increasing sales related to the company’s own brand Elvita.

Home appliance retailer Elon had worked with Aleido to update and improve the manuals for Elon’s brand Elvita, which offers kitchen appliances and lighting. The next step in the brand’s development was to develop fully digital, web-based manuals to make it easier for users to find what they are looking for right away. Now, besides improving the customer experience, Elon has access to feedback and statistics about what and how the product information is being used.

“Aleido has long experience of working with this type of information solutions. Their proactive and positive approach and high level of service made them the right partner for us when digitalising our manuals”, says Josefin Hällback, Brand Manager at Elon.

Read the full case study here

Check out the information portal here

Tailormade solutions for your organisation

We provide portals and apps for industries as diverse as home appliance, automotive and heavy machinery. All customers are in different stages on their digitalisation journey. We expand our solution base with every assignment, developing digital information solutions for every step, whether you still print your manuals or are in need of AI voice instructions, or an information solution for predictive maintenance. We tailor your portal or app to your organisation’s and users’ requirements. By applying best practices and using the same technological platform as a base, we make sure it is cost-efficient and the best quality. We focus on creating real benefits and turning product information into a valuable asset for your business.

Some features in our apps and portals

All people looking for information will take a different path. The answer to users’ different needs is to offer different types of navigation. In modern information management there should always be more than one way to find what you are looking for. Our apps and portals often include a search function, menus to navigate, product photos where you can click on the detail you need information about, and the possibility to add information to your “favourites” for quick access.

With illustrations, 3D images and animations you get an efficient toolset to highlight spare parts in your products. Graphics provide a good overview and allow you to zoom in and out to find the part you are looking for. It is an easy way to consume information that suits the end users of today.

At Aleido we have the visual communication skills to develop graphics for different information deliverables. And we know how to distribute them digitally, though mobile devices, web portals, AR and VR.

Take the next step…

Curious about what difference this would make for your company? Reach out to discuss your needs, using our contact details below. If you want to talk to our customers first-hand and hear about the benefits of our work, we look forward to connecting you.


Interested in our services?

Fredrik Larsson

Digital development