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Diagnostic information and Guided fault tracing

As products get more complex with advanced electrical parts, technicians need effective diagnostic and fault-tracing tools to work efficiently.

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What?

Service technicians and mechanics need to find what's wrong with faulty products to repair them.

We develop diagnostic information and guided fault tracing to make it easy to find why a product isn't working as it should.

With guided fault tracing, you're even guided to find the root cause of the problem through yes and no questions.

Why?

The faster technicians can find out what's wrong, the sooner they can start fixing it.

If the fault they identify is precise, they can replace fewer components, which is less costly.

When they are supported in finding the fault through yes and no questions, they can carry out their job efficiently despite less experience and expertice.

How?

We provide service technicians with:

  • advanced diagnostic information
  • troubleshooting support
  • strategies around using diagnostics

It boosts service efficiency and makes safety for both technicians and end users a priority.

CUSTOMER RESULTS

We implemented guided fault finding and improved the service information for a manufacturer of industrial equipment. The time to identify the root cause of a failure was reduced by an average of 50%, while the time to fix the failure was reduced by 75%. In the past, individuals would employ a method of "trial and error" by replacing multiple spare parts to locate and rectify the problem.

The implementation of guided fault tracing and service schematics resulted in a five-fold cost saving within the first year alone. This was achieved thanks to less time troubleshooting and less expenses associated with incorrect spare part replacements and training efforts. With better guidance from the information, junior service technicians were able to complete the work within the same timeframe as senior service technicians.

The cost for implementing guided fault tracing was refunded immediately by the ability to address a fault on a machine directly, as opposed to the previous method of changing a large number of unnecessary spare parts to determine the root cause of the error.

Diagnostic Information

We provide information deliverables and services to streamline your diagnostic maintenance procedures. By connecting early warnings with the right information, we help you prevent issues and avoid extensive repairs.

Some of our diagnostic deliverables

We develop strategies and set requirements to implement diagnostics, to make sure our customers have efficient service and aftermarket solutions.

We create information to describe the meaning and purpose of each diagnostic trouble code and what the values and actuations mean.

This information refers to the description of a customer function or a system within a product, including its purpose and characteristics.

A wiring diagram is a simplified engineering drawing of the electrical system of a component organised on functions, with each function presented individually. This gives the service technician information to identify and resolve faults efficiently. We can also enhance it with interactive mouseover functionality with coloured wires and links to relevant information.

Guided fault tracing

Our customers want to reduce repair costs and support their service technicians in finding electrical faults efficiently. Guided fault tracing for electrical faults and mechanical issues turns troubleshooting into a smooth process with minimal downtime to maximise productivity. It is based on symptoms or diagnostic trouble codes (DTCs). The service technician is guided through clear step-by-step instructions to identify the faults and take the right actions. We can either use your current authoring system or Aleido’s Component Content Management System (CCMS).

Make use of our decades of experience

We bring decades of experience to the table, specialising in providing first-class diagnostic services and innovative diagnostic information. Our offerings serve a diverse range of sectors, with diagnostic information for cars, trucks, demolition robots, mining machines, agricultural machines, and manufacturing equipment.

Our ability to understand and address customers’ business needs stands out. We recognise that all industries and organisations have their own challenges and requirements so we provide bespoke solutions that align with our customers' objectives.

We work closely with our clients to deliver high-quality services that make a tangible difference, to make operations more efficient, reduce downtime and optimise performance. Our experts combine in-depth knowledge with industry-leading tools and techniques to give our clients the most value and strongest results.

With Aleido, you can rely on our unmatched expertise. Together, we will move your business forward.

Take the next step…

How can we help your service technicians? Reach out to discuss your needs, using our contact details below. If you want to talk to our customers first-hand and hear about the benefits of our work, we look forward to connecting you.

Contact

Interested in our services?

Jonas Nilsson

Business Development Manager Automotive

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