Clear plan to digitalise Hiab’s product information
Before partnering with Aleido, Hiab and its resellers were spending a lot of time assisting installers and operators as the product information couldn’t be found or didn’t give enough support. This caused a lot of wasted time, products unnecessarily out of service and lost spare parts sales.
To get a clear picture of what needed to change, Aleido started mapping and analysing the needs of Hiab and the intended information users. Six weeks later, a roadmap was in place. With Aleido’s support, Hiab’s technical documentation department could start adapting its tools and processes, from creating PDF manuals to information for a future online portal.
Now, an initial version of the online portal is being developed - and it is progressing fast. By limiting the scope for the first version to one product segment, one target group and one platform, Hiab’s users can get the benefits from the portal as quickly as possible.