A prerequisite for product information to become user-friendly and add value for the aftermarket is to digitalise the product information. Digitalised information means that customers, service technicians or any other type of user have access to the correct technical information, exactly when needed and tailored to their needs. Plus the information is available through the channel they choose. To achieve this, we help our customers develop an information strategy that leads to digitalised information, creating the results both your aftermarket and users’ need.
For the implementation of an information strategy to be successful, we develop a detailed roadmap together with you. A roadmap includes new requirements for tools, processes and organisation, as well as information design. By information design, we mean how digitalised information needs to be created and maintained in a cost-effective way.