Swiss rail manufacturer Stadler partnered with us to give their customers a coherent and user-friendly experience in their documentation platform – whether the technical documentation was from Stadler or its suppliers. This also made the information compatible with the company’s more advanced product information platform, where information is automatically adapted to each user and situation.
Many subsuppliers still provide maintenance manuals and technical descriptions as PDF, each with their own layout. Customers who need information about a certain component have a hard time finding it, due to the inconsistent appearance and terminology in the documents, and the lack of searchability.
Our process to transfer suppliers’ PDF documents to XML code has made product information searchable and possible to link in Stadler’s own technical documentation. Customers find what they need faster, and the documentation platform gets a consistent look.
We have developed a tool to drag-and-drop the XML code into Stadler’s information platform. Once Stadler’s suppliers give their consent, their documentation can easily be incorporated.
Another bonus with turning the PDF manuals into XML code is that Stadler is future-proofs the content. If the company were to change documentation platforms in the future, the XML code only needs small changes to be migrated.
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