UN DOS – Fuel Management Induction

A comprehensive foundation of induction training for UN employees working with fuel.

Look and feel

THE TRAINING NEED

UN DOS had existing text-heavy e-learning which was developed in the context of in-house fuel operations. They identified that this existing course was dated in terms of technical build, modern e-learning design standards and functionality, and was in need of revitalising and transferring to a trackable, contemporary online solution.

Additionally, the client had since moved to turnkey, bulk and commercial contracts where in-house staff had more of an oversight responsibility, with the contractor being responsible for the highly technical and operational side of this business.

Specific requirements of the e-learning included:

The client needed the new course to shift perspective regarding fuel management and took a highly collaborative approach to reviewing and updating course content.
They wanted a learning solution comprising a suite of nine short, interactive and engaging modules, with a total duration of five hours.

OUR BESPOKE LEARNING SOLUTION

The modules cover a broad range of topics including technical basic knowledge about fuel, oils and lubricants, environmental issues, fuel procurement, contract and risk management, and fraud prevention.

Our learning design significantly improved the interactivity and original content presentation approach and refreshed the learning to ensure thorough comprehension of the key messages.

The suite featured animated ‘attention grabbers’ at the beginning of each module to kick start the learning experience in a dynamic and highly visual format. We featured scenarios which emphasised the importance of understanding the key concepts covered in each module. We also included interactive case studies throughout the modules to place the information within realistic contexts.

Each module was hosted by a different mentor character, who guided the learner through their specific area of expertise. The characters added a welcoming and approachable tone to the modules and made the modules more distinguishable.

We used relevant, sophisticated visuals and a multi-layered content presentation to create a sleek and contemporary look-and-feel for the course – consistent across all modules. Visual features included whole-screen photographic backgrounds, clean and impactful graphics, animated characters and smooth, simple transitions to promote a sense of flow throughout each topic.

Each module closed with a short quiz, featuring light-touch gamification via a ‘fuel meter’ which filled/emptied based on the learner’s results. This stimulated learner interest and promoted a growing sense of confidence.