We have been a partner to a multinational automotive manufacturer since 1999. The company has outsourced the development and production of digital user information, for all their models globally, to us. Our work contains a broad palette of products, deliverables and services, such as user manuals (onboard and in apps), quick guides, service & warranty information, animated quick guides, software information and UX expertise. We produce and deliver the user information quickly and efficient through our multisite setup, involving information experts in Sweden, UK, China and Hungary.
We have been driving the digitalisation journey in close cooperation with our customer’s User Information team and taken initiative on several innovative concepts and solutions. Some of them, that were groundbreaking at the time, are: interactive user information, topic-based authoring, mobile applications, augmented reality, animations and voice-directed search. Our combined efforts have positioned the automotive manufacturer at the forefront of User Information.