Every day is different
What I find so satisfying about working within Aftermarket Information is that we work with a wide range of different industries and customers. In my role as an Information Architect specialist, no day is the same. One day I may need to understand how a telecom network is set up, the next day I am helping a customer with an information strategy for their mining equipment. I also get the opportunity to be curious about everything from knowledge graphs and artificial intelligence, to tone of voice and graphical guidelines.
I never grew up wanting to work with product information. Like most my colleagues, I never studied technical communication at any level of education. We have usually studied communication and have an interest for technology, or have studied technology and have an interest for communication. We have all come to where we are by being curious, learning as we go along. I sincerely believe that curiosity is a much more important success factor than having a specific education or background.
New answers with stupid questions
One way to be curious is to question old habits. I vividly remember the time I asked a long-time customer a stupid question about a certain process and why they did not do it in another, seemingly better, way. The kind of question you expect a “because this and that” answer to. It turned out that no one had thought about it. Soon after, we changed the process leading to both cost-savings and better quality control.
For me, curiosity itself is my driving force, even if the knowledge I gain has no immediate use. However, I also understand that the more we learn about our world, our customers, and ourselves, we gain new tools and insights that we can put to use. We can make the world a better place, we can provide new solutions to our customers, and finally, we can develop as human beings.