Information strategy and design
All companies want their users to easily use, repair, and maintain their products. However, many struggle to make their product information user-friendly and add value to the aftermarket.
What?
We help our customers develop information strategies that lead to digitalised technical information. The digitalisation makes it possible to give customers, service technicians and other users the correct technical information, exactly when they need it, tailored to their needs and through a channel they prefer.
Why?
Digital technical information is a prerequisite for making the information user-friendly and value-adding to the aftermarket.
To succedd with this transition, you need a strategy how to do it and how to work with digital information in the long run.
How?
For the implementation of an information strategy to be successful, we develop a detailed roadmap together with you. A roadmap includes new requirements for tools, processes and organisation, as well as information design, i.e. how digitalised information needs to be created and maintained in a cost-effective way.
FOUR areas of product information Design:
Information model
Containing guidelines for how to use an information architecture e.g. topic authoring, meta data management, elements and attributes.
Writing guidelines
Simplified Technical English for clarity, minimalism for writing only what is required and setting the company's tone of voice.
Graphical guidelines
Instructions for annotations and numbering as well as graphic types and colour palette.
Terminology management
Documenting terms in a consistent and orderly manner.
Information strategy and assessment
Read more about information strategies that align with your overall strategies and business needs.
Information strategy and assessment
Information design and architecture
Read more about Information design and architecture.
Information design and architecture
Interested in our services?
Lars Löfgren
Business development manager
Aftermarket information
+46 (0)73 682 77 81
- nál nél https://form.apsis.one/MtWCH0smSSr