ESAB’s equipment and consumables for welding and cutting are sold throughout Europe. Since it is a requirement within the EU to provide users with manuals in the language of their country, ESAB’s printed manuals contained all European languages and could be up to 1,000 pages long. Each user would find most content superfluous.
If the manuals were updated, they needed to be reprinted and unused earlier versions discarded. When ESAB decided to digitalise their documentation, they trusted Aleido’s documentation and digitalisation expertise.
A step in the process was to interpret the requirements for CE compliance of the manuals to determine which information must be printed and which could be available digitally. Now, only a translated safety manual of just a few pages and an illustrated quick-start guide with no need for translation are sent with the products. The rest of the user manuals have been digitalised and supplemented with metadata, making them searchable. To make things even easier for the users, a QR code in the quick-start guide leads directly to the online manual library where users can download user manuals in their preferred language.
Digitalising the comprehensive user manuals brings big savings in printing costs, warehousing and distribution. Fewer printed manuals also put less strain on the environment. By reusing content and existing translations, the digitalisation also made it possible to lower the translation costs.
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