Intuitive support with SmartGuide app
Time is a user's most valuable asset, therefore, aftermarket information needs to be quickly accessible, relevant, and accurate. Our SmartGuide app helps end-users find answers to their questions and solve problems fast. It also boosts service revenue and parts sales for the OEM, as well as customer satisfaction.
Seamless assistance and parts purchases
Aleido’s SmartGuide is an AI-powered owner’s companion app that links together all owner-facing aftermarket information. This provides owners and operators with one reliable source for accurate information directly from the original equipment manufacturer (OEM).
With the SmartGuide app, there is no need to search the internet for answers, or purchase parts from third parties. With smart-search, you can type or say what you need help with, and get the information presented in a way that suits you. You can also book maintenance appointments and find and purchase the right spare parts directly in the app. This increases customer satisfaction and revenue for the OEMs.
Collecting data into one app, linking all required elements of it, and making it accessible with a user-friendly chatbot, gives you the ultimate end-user experience.
Using AI to tailor information
The future of product information lies in making complex information easy to access and understand. That means leveraging new technology and understanding how AI fits into the puzzle, to give the most user-friendly results.
We pull together the required information, either by creating it ourselves in the correct format, or by restructuring existing data for digital delivery. By using various AI technologies, we can refine answers through the user-friendly chat-bot style search. Our systems also allow real-time updates, to make sure the aftermarket information is always current, even when new equipment is released, or when the customer’s existing equipment is modified.
Inventing new ways to present information
Products are constantly becoming more complex, therefore, we need to develop solutions that make complex details easy to access and understand.
There are many benefits to well-structured information for both customers and manufacturers, and we are excited to share our new ideas and methods of creating, distributing and consuming aftermarket information.
Contact us to discuss your needs
Peter Kiss
Country Manager Hungary