Building business skills through e-learning

In most roles, communication and interaction with others — whether colleagues, managers, customers, or suppliers — is essential. Communication skills include verbal and non-verbal communication, active listening, questioning and written communication. They also extend to building positive relationships, managing conflict, leading meetings, delivering presentations, negotiating, handling difficult conversations, and giving effective feedback.

In today’s dynamic workplace, everyone needs aspects of leadership to be successful — not just line managers. Think of critical skills such as engaging and inspiring others, coaching and mentoring, managing change and influencing people.

Core management skills are always important, although they are evolving to be more agile and relevant to today’s organisations. These skills include managing performance, building teams, planning and organising, delegating, and managing remote workers and flexible working. Competence in key HR processes – such as recruitment, managing disciplinary and grievance procedures is also required for those who manage people.

Thinking skills underpin everyday work processes and drive continuous improvement. The ability to process, interpret and apply data is becoming increasingly important across many roles. These skills can range from analytical reasoning, problem solving and decision-making through to creative thinking, innovation, and strategic planning.

Many of the commercial skills may be organisation specific. Key competencies include financial literacy, budget management and cost control. In some roles, customer service–related skills may also be essential.

Setting yourself up for survival and success in a world with growing uncertainty, volatility, change and pace, requires a range of personal skills. These include emotional intelligence, adaptability and resilience, confidence and assertiveness, as well as stress and time management.

Learners can access it anytime, anywhere, on various devices, and progress at their own pace. Modules can be revisited for a refresher and made available in multiple languages to suit different needs.

For generic business skills, there are many off the shelf e-learning solutions like those offered at Aleido. These are ready for immediate deployment, provide a wide library of options for learners to access at the point of need and enable you to reach a large audience quickly and cost effectively. You can also customise these for your organisation if you want to have a specific look and feel or to adjust the content.

From interactive screens explaining financial concepts and videos demonstrating performance discussions, to branching scenarios for practising conflict management and decision-making, and activities exploring communication styles—there are many engaging ways to achieve learning outcomes. Some skills can also be broken down into short microlearning modules for easier focus and greater flexibility.

Business skills require practice, reflection and very often collaboration, coaching and feedback from others. Starting with a self-paced e-learning module to gain a clear and common understanding of a skill and when and how to use it, prepares learners to apply the skill, share ideas with others and continually improve their performance.

If your organisation requires a unique solution for a specific business skill, a bespoke e-learning solution can be developed. This offers the same flexibility and accessibility while achieving consistent messaging, shared understanding and targeted change across a wide audience.