UNHCR – Refugee Status Determination (RSD) Induction

An e-learning induction programme to introduce new decision makers to RSD.

THE TRAINING NEED

UNHCR identified a need for a flexible and widely accessible training tool to provide an introduction to Refugee Status Determination (RSD) for new decision makers. Whilst they had a blended learning program, comprising regional workshops and on the job coaching and mentoring as part of induction processes in the respective operations, there was no globally available learning solution for an introduction to RSD.

An online e-learning RSD induction programme would:

Meet the growing training needs around this very important subject.
Provide flexibility and accessibility for all new decision makers.
Enable self-directed learning, and thus reduce reliance on experienced staff members for the induction part of the training (further in depth on the job training and support would however continue).
Ensure global consistency.

Specific requirements of the e-learning included:

The programme was to comprise 11 modules and three quizzes, with a total of eight hours of learning.
An additional requirement was to have the modules available in English, Russian, French and Spanish.

OUR BESPOKE LEARNING SOLUTION

Using well-structured topics, relevant imagery and interactive screens, the modules are visually appealing to a diverse audience and engage learners in exploring the layers of learning. Input was interspersed with personal reflection activities and knowledge checks to further contextualise and recap the learning.

Fictional scenarios with globally relevant characters and audio brought the modules to life and clearly explained and illustrated key information drawn from complex source content, much of it with a heavy legal focus. The same characters were used throughout the eleven modules to ensure continuity.

Videos provided by the UN were embedded in the modules, and Aleido dubbed these in the required languages.

There were many additional resources to support the learning, accessed through the Resource link on screen. Some of these came from UN sources and others were created by Aleido to support exercises within the modules.

UN logos and branding are clearly visible throughout the modules.

The design and development process was a lengthy one, with access to subject matter experts and reviewers often impacted due to their involvement in missions. The success of the project was strongly influenced by the long-term partnership with the client and involvement of the same Aleido Project Manager throughout the process to ensure that updates at any stage were backdated and consistently reflected across all relevant modules and language versions.

Look and feel

What the customer had to say

Thanks very much for all the hard work on this course, your precision and reliability is priceless really.

Thank you and your team for the great support, flexibility, and responsiveness that you have extended to us during a rather complex process of translations of the course into multiple languages.