The Coal Authority – Don’t turn a blind eye

An adaptation of the NHS Counter Fraud module for all Coal Authority employees.

The training need

The Coal Authority manages the effects of past coal mining as well as the control of coal mining licences.

In support of their Counter Fraud Strategy and looking for a learning solution to build employee awareness and understanding of risks and required actions, they obtained permission from the NHS Counter Fraud Authority to adapt one of the Counter Fraud modules previously developed for the NHS by Aleido.

Following review and discussion of the existing module, it was determined that most of the screens required updating, with around half the content needing to be customised to meet The Coal Authority’s requirements.

Specific requirements of the e-learning included:

Branding.
Minor text and name changes.
Redesign of organisation-specific content, such as policies and values, scenarios and assessment questions.
Replacement of and new audio narration and images.

Our bespoke learning solution

Working within the footprint of the existing module, enabled a cost-effective yet customised solution to be developed for The Coal Authority, which was reflective of their branding, culture and unique challenges and relatable to their employees.

The module engaged learners from the start through the use of practical scenarios and personalised reflective questions. The adjusted scenarios not only brought in typical Coal Authority work situations, but also reflected the challenges of new ways of working, such as hybrid working models.

The solution aimed to steadily build learner confidence, understanding and judgment around complex and sensitive information through clear, well-structured and interactive graphic and content presentation combined with regular scenario-based knowledge checks and meaningful feedback.

Audio narration further clarified information and personalised the learner experience, with learners also having the option to view the audio transcript.

There was a final assessment to determine and sign off successful completion of the module.

The Coal Authority branding was visible throughout the module, and key messages and statements around working together to find and stop fraud were reinforced at regular intervals. Links were provided, where relevant, to related forms and documents for easy reference.