Age UK - Social care

Training to improve the skills of branch staff on their knowledge of social care.

Look and feel

The training need

Age UK wanted to enhance their staff’s knowledge of the details surrounding social care. The e-learning had to accommodate different levels of understanding among staff; therefore, we decided to create a course that could serve as both an introduction and a refresher.

The target audience for the course is predominantly new Age UK staff and volunteers in an information and advice role, with little or no knowledge of social care.

The main demographic of I&A volunteers or staff members, is predominantly older, possibly recently retired. There are a larger number of women in the role than men. However, this demographic varies from region to region, and some areas have a number of younger volunteers.

Specific requirements of the e-learning included:

A warm and engaging 90-minute bespoke course with simple to use navigation.
A knowledge check to reinforce key learning points.

Our bespoke learning solution

Aleido designed a bespoke e-learning course that introduced leaners to social care. The interactive module explains the different elements included in social care, such as the varying types of care available and how to pay for such care.

In order to help learners engage with the topic, the course was built around appropriate scenarios. Two core scenarios illustrated the differences in assistance depending on income levels, savings levels, housing situation (living alone or not, owning or renting), severity of need, etc.

Photo case studies were used to present scenarios clearly and effectively. Learners are taken through the scenario step by step, and invited to consider how best to advise the client depending on their circumstances. As they work through the story, learners discover how alternative personal circumstances can make a difference to the outcome/assistance available to that individual.