A CLEAR GOAL AND ROADMAP
Before partnering with Aleido, Hiab provided its technical documentation as PDF manuals in an online library. Those who needed the information didn’t get enough support from the information – or couldn’t find what they were looking for. Aleido started mapping and analysing the needs of Hiab and the intended information users. It gave a clear picture of what needed to change, all while the interest in the project grew within the organisation.
Hiab set an ambition to provide exactly the product information that is needed based on:
- the event (e.g. triggered by an error code)
- who needs it (with respect to roles and permission levels)
- the situation (is it better if an instruction is read-aloud from a smartphone, displayed in text on a tablet or displayed as an illustration in an online portal?)
From the analysis, Aleido developed a mock-up of Hiab’s new online portal. A tangible example of the solution where all features could be tested made it easier to discuss and determine how the project should proceed.
Already before working together, we knew in which direction we wanted to go but we didn’t know how to get there. Thanks to Aleido’s analysis, we now have a clear picture of where we are, where we should go and how to get there.
Malin Törnblom, Manager Technical Information, Hiab Cranes