Result: product-focused

Take the next step:

To further boost the value of your technical information, the next step is to focus on your users. These could be customers, operators, installers or service technicians. What support do they need to achieve a better experience with the product, understand how it works or know how to maintain and service it?

By providing users with the exact information they need at the right time, product information can be extremely valuable. One example to ensure better support for users is to apply a generative AI solution, e.g. a chatbot, to get answers to technical questions quickly and easily.

Some of the benefits:

• fewer faults during installation and start-up
• faster and more efficient service
• less downtime through reduced wear and improper handling
• reduced need for expensive support
• increased sales of spare parts

We can help you take the first steps in better adapting your product information for your users. Through a half-day workshop, we can create a common picture of where you want to be, what benefits you want to accomplish and how to get there. This results in digitisation that directly creates value, for your company and your users. At Aleido, we have extensive experience in guiding our customers through the entire digitisation process and offer support as long as you need us.

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